Last updated: April 27, 2026
OtterTile (ottertile.com), operated by Ken Liang at 930 Roosevelt, Irvine, CA 92620, operates an opt-in account-notification SMS program. The program delivers the alarms, task reminders, and account alerts that you — the account holder — explicitly configure inside your OtterTile account. This is an account-notification program only; we do not send marketing, promotional, or advertising SMS messages.
To receive SMS messages from OtterTile you must complete all of the following steps while logged in to your OtterTile account:
By ticking the checkbox and saving, you expressly and affirmatively consent to receive SMS messages from OtterTile at the phone number you provided, for the purposes described above. OtterTile will not send any SMS to your number unless and until all of these steps have been completed. The date, time, IP address, and method of your consent are recorded in our database for audit purposes.
For a complete public walkthrough of the opt-in experience (including the exact consent language and each step), visit our SMS Opt-In Flow page.
Immediately after you first opt in, OtterTile sends a confirmation SMS to your phone number:
OtterTile: You have opted in to receive SMS notifications for your OtterTile alarms and reminders. Msg frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to cancel.
This double opt-in confirmation verifies your phone number and provides immediate STOP/HELP disclosure.
Every SMS we send is prefixed with our brand name and ends with a STOP/HELP footer. Here is an example of what you will receive:
OtterTile: ⏰ Pick up dry cleaning — 5:30 PM Reply STOP to opt out, HELP for help.
Message frequency varies and is entirely controlled by you. OtterTile only sends an SMS when one of the alarms, timers, or reminders you configured is due to fire. If you create more alarms, you will receive more messages; if you create fewer, you will receive fewer.
OtterTile does not charge you anything to send or receive SMS messages. However, standard message and data rates from your mobile carrier may apply. Please check with your mobile carrier for details on your plan.
OtterTile SMS is available on all major U.S. carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.
You may cancel the SMS program at any time. To opt out, you can do any one of the following:
If you opt out via any of these methods, we will honor your request immediately.
For help with the SMS program, reply HELP to any message you receive from OtterTile, or contact us at staff@ottertile.com or (949) 771-8396.
Mobile information (phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share SMS-related data only with Twilio, our SMS delivery provider, solely to deliver the messages you have requested. See our Privacy Policy for full details.
We may update these SMS Terms from time to time. Continued participation in the SMS program after changes constitutes acceptance of the revised terms.
Questions about the SMS program? Contact us: